IT Governance

Síntese de Qualificações

Governança TI (13)
Gestão de TI (12)
Líder em TI (11)
ITSM e ITIL 4 (14)
Gestor de TI (13)
Governança IT (14)
TI Estratégica (13)
Gestão Digital (15)
Liderança TI (12)
Estratégia TI (13)

Experiência Profissional

• IT Governance Coordinator - Azul Brazilian Airlines (1/2026 a 1/2026)

  Sep 2024 Present Barueri, Brazil
  Leading the evolution of Incident, Problem, Change and Crisis Management processes,
  strengthening alignment with ITIL 4 best practices.
  Led the CMDB restructuring initiative in ServiceNow, improving configuration data
  reliability used in service management operations.
  Built executive dashboards in Power BI used by IT leadership to track operational KPIs and
  strategic OKRs.
  Delivered IT governance and ITIL training programs across technology teams, achieving
  average NPS above 9.5.
  Managing strategic IT vendors, ensuring SLA compliance and improving delivery
  predictability.

Formação Acadêmica

• Superior (1/2026 a 1/2026)

  UNESP Universidade Estadual Paulista