SR ServiceNow Developer

Síntese de Qualificações

Como Analista de Sistemas profissional, com ampla experiência em ServiceNow, atuei em empresas multinacionais e em projetos internacionais ao longo da minha carreira. Tenho domínio das metodologias Kanban e Scrum, tendo a oportunidade de enfrentar diferentes desafios. Tenho interesse em uma carreira técnica e venho aprimorando meu conhecimento por meio do desenvolvimento na plataforma.

ServiceNow: ITSM CSM HR GRC Integrações (REST e SOAP) Scripting
Idiomas: Inglês (Avançado), Português (Nativo)

Experiência Profissional

• Senior ServiceNow Developer

  Development of system integration and automation with external systems
  through REST APIs.
  Contribution to an excellent customer experience.
  Ensuring use of good practices in Servicenow.
  Run the tests as described in the activity acceptance criteria.
  Participate in client meetings, such as Sprint Planning, Dailies, Reviews,
  Retrospective, knowledge transfer and other project rites.

• Consultant I - Deloitte (8/2021 a 9/2022)

  Contribution to an excellent customer experience.
  Execution of stories written by the technical lead.
  Ensuring use of good practices in Servicenow.
  Run the tests as described in the activity acceptance criteria.
  Work in partnership with the team of technical leaders and other technical
  consultants.

• ServiceNow Developer - Aoop Soluções Digitais LTDA (11/2020 a 5/2021)

  Resolution of demands within the ServiceNow platform.
  Platform administration (Creation of templates, groups, roles, workflows, table
  configuration, relationships, scheduled jobs, notifications).
  Widget development support.
  ITSM Module of ServiceNow.
  GRC Module of ServiceNow.
  Coding experience in ServiceNow.
  Creation of Service Catalogs and SLAs.

Formação Acadêmica

• Superior (7/2024 a Atual)

  Systems Analysis and Development - FIAP

Cursos e Certificações

Certified System Administrador
Micro-Certification - Agentic AI Executive
Micro-Certification - Agile and Test Management Implementation
Micro-Certification - CMDB Health
Micro-Certification - Configure the CMDB
Micro-Certification - DevOps Change Velocity
Micro-Certification - GRC: Business Continuity Management
Micro-Certification - Introduction to App Engine Studio
Micro-Certification - Now Assist Executive
Micro-Certification - Platform Analytics
Micro-Certification - Playbooks Advanced
Micro-Certification - Playbooks Essentials
Micro-Certification - UI Builder
Micro-Certification - Virtual Agent
Micro-Certification - Automated Test Framework
Micro-Certification - Integration Hub
Micro-Certification - Predictive Intelligence
Micro-Certification - Service Portal
Micro-Certification - Welcome to ServiceNow
Micro-Certification - Flow Designer