Consultor/Desenvolvedor ServiceNow

Síntese de Qualificações

ServiceNow Developer / Technical Consultant
Acted as a key contributor in ServiceNow implementation and enhancement
projects for multinational clients.

Experiência Profissional

• Consultor Técnico ServiceNow

  Designed and developed ServiceNow solutions across ITSM, ITAM,
  HRSD, and CSM modules, improving operational efficiency and user
  experience
  Built complex workflows and automation using Flow Designer to
  streamline processes such as onboarding, incident resolution, and asset
  management
  Delivered extensive Service Catalog configurations and Record
  Producers tailored to client needs
  Wrote scalable and maintainable scripts (Business Rules, Script Includes,
  UI Actions, Client Scripts) to support custom functionality
  Customized Service Portal components using AngularJS and JavaScript
  to create intuitive user interfaces
  Led the development of dashboards and KPIs with Performance
  Analytics
  Participated in platform governance and architectural discussions to
  ensure scalable, secure, and maintainable solutions
  Integrated third-party systems using IntegrationHub and REST/SOAP
  APIs
  Collaborated with international project teams, working in agile sprints and
  aligning development with business and IT objectives

• Freelance Web Developer - Freelance Web Developer (2/2022 a 1/2023)

  Used Javascript, HTML, CSS and other web tools/technologies to build websites for various clients.

Formação Acadêmica

• Pós-graduação (8/2025 a Atual)

  AI Engineering - Impacta

• Superior (2/2023 a 12/2024)

  Análise e Desenvolvimento de Sistemas - FIAP

Cursos e Certificações

CSA, CIS-ITSM, CIS-SAM, CIS-HRSD

Conhecimentos Gerais

Designed and developed ServiceNow solutions across ITSM, ITAM,
HRSD, and CSM modules, improving operational efficiency and user
experience
Built complex workflows and automation using Flow Designer to
streamline processes such as onboarding, incident resolution, and asset
management
Delivered extensive Service Catalog configurations and Record
Producers tailored to client needs
Wrote scalable and maintainable scripts (Business Rules, Script Includes,
UI Actions, Client Scripts) to support custom functionality
Customized Service Portal components using AngularJS and JavaScript
to create intuitive user interfaces
Led the development of dashboards and KPIs with Performance
Analytics
Participated in platform governance and architectural discussions to
ensure scalable, secure, and maintainable solutions
Integrated third-party systems using IntegrationHub and REST/SOAP
APIs
Collaborated with international project teams, working in agile sprints and
aligning development with business and IT objectives