Analista de TI

Síntese de Qualificações

Profissional de Tecnologia da Informação com experiência em suporte técnico, administração de sistemas e infraestrutura de TI, atuando na resolução de incidentes, suporte a usuários e manutenção de ambientes corporativos. Experiência em troubleshooting de hardware, software, redes e sistemas operacionais, além de atuação em ambientes virtualizados e suporte a serviços em nuvem. Perfil analítico, organizado e orientado à solução de problemas, com facilidade de comunicação e colaboração em equipes técnicas para garantir a continuidade e eficiência das operações de TI.

Experiência Profissional

• Consultor de TI

  Provided end-to-end IT consulting services with focus on enterprise IT support, infrastructure reliability, and cloud
  migration initiatives. Acted as a bridge between technical teams and business stakeholders to ensure operational
  continuity and modernization of IT environments.

• Analista de Negocios / TI - GranEnergia Navegação LTDA (3/2014 a 3/2017)

  Led all IT operations, managing infrastructure for office and fleet operations (60 users) across onshore/offshore
  environments. Implemented and supported AWS-based infrastructure with services synchronization with Fleet through
  limited VSAT telecom. Including IBM Maximo DB sync, In-house applications, and data integration. Managed IT
  commissioning for multiple vessels (including CSS Olympia Flotel under Petrobras contract) and implemented
  infrastructure for vessels during construction in China. Implemented IBM Maximo enterprise asset management system
  and provided comprehensive technical support across virtualized environments, network infrastructure, and offshore field
  support.

• Analista de Negocios / TI - Harris Pye (8/2013 a 3/2014)

  Managed global IT infrastructure projects, leading PBX (Avaya systems) and Exchange initiatives across international
  locations while reporting to Dubai headquarters. Provided IT support to 60 users as the sole IT resource in Brazil.
  Provided technical support for servers, backup solutions, telephony systems, and hardware in a Windows Server
  environment running on VMWare virtualization.

Formação Acadêmica

• Superior (1/2016 a Atual)

  Gerenciamento de TI - Universidade Estacio de Sa

Cursos e Certificações

AWS Cloud Practitioner, CCNA, CCNP, ITIL Foundation

Conhecimentos Gerais

Service Desk (L1/L2), Incident Management, User Support, Windows Administration, Linux Administration, Network Troubleshooting, Active Directory, Virtualization (VMware), Hardware Support, Remote Support, IT Documentation, Ticketing Systems, System Monitoring, Cloud Fundamentals (AWS), Infrastructure Troubleshooting, Backup and Recovery, Security Best Practices, VPN Configuration, IT Operations, Process Improvement, Technical Communication